Behavioral Guides

Focus on Solutions

Activities: Post De-Escalation Reflection and Follow-Up Encourages constructive thinking and mutual problem-solving. Tips Ask, 'What can we do differently next time to...

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Focus on the Goal

Activities: Managing Personal Emotions Keeps your responses solution focused rather than emotionally driven Tips Remind yourself, "The goal is to de-escalate, not to win an...

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Follow through on Consequences

Activities: Setting Boundaries Respectfully Demonstrates accountability and reinforces the importance of boundaries. Tips If boundaries are crossed, enforce appropriate...

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Follow through with their Choice

Activities: Offering Choices to Empower Reinforces the value of their choice and reduces frustration. Tips Act on their decision promptly to reinforce their sense of...

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Follow up Later

Activities: Collaborative Problem-Solving Demonstrates continued support and commitment to the resolution. Tips Check in after the solution is implemented to assess its...

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Frame Choices Positively

Activities: Offering Choices to Empower Keeps the focus on cooperation and reduces negative framing. Tips Say, 'Would you like to start by discussing this calmly to...

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Give them Space

Activities: Dealing with Aggressive Behavior Reduces feelings of being threatened or trapped. Tips Step back to avoid crowding them or appearing...

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Have a Plan for Safety

Activities: Dealing with Aggressive Behavior Ensures your safety while maintaining focus on de-escalation. Tips If aggression continues, be prepared to call for help or...

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Have Support Nearby if Needed

Activities: Creating a Safe Environment Having backup ensures safety while maintaining the focus on de-escalation. Tips Discreetly signal for additional help if the...

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Highlight their Strengths

Activities: Redirecting Negative Behaviors Builds confidence and shifts focus from negativity to capability. Tips Remind them of past successes: 'You've handled tough...

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Introduce Humor Carefully

Activities: Redirecting Negative Behaviors Humor can create a moment of relief and redirect their emotional state. Tips Use a lighthearted comment to break tension:...

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