Behavioral Guides

Discuss the Situation Calmly

Activities: Post De-Escalation Reflection and Follow-Up Provides an opportunity to learn and prevent future conflicts. Tips Once emotions have settled, review what happened...

read more

Display Positive Affirmations

Visual reminders can help students feel secure and reduce anxious thoughts. TIp: Hang posters with encouraging and soothing phrases like 'You are safe here.'

read more

Document Lessons Learned

Activities: Post De-Escalation Reflection and Follow-Up Helps refine de-escalation approaches over time. Tips Keep a record of what strategies worked for future...

read more

Empower Them with Small Decisions

Activities: Offering Choices to Empower Engages them in the problem-solving process and reduces feelings of helplessness. Tips Ask, 'Which part of this problem do you...

read more

Encourage a Safe Outlet

Activities: Dealing with Aggressive Behavior Allows them to express anger in a non-harmful way. Tips Suggest a safe way to release aggression, like punching a pillow or...

read more

Encourage Stepping Away Briefly

Activities: Time-Out and Cool-Down Techniques Physically removing oneself from the environment helps lower stress levels. Tips Suggest moving to another room or outside...

read more

End the Break with a Positive Tone

Activities: Time-Out and Cool-Down Techniques Reinforces the idea that breaks help with constructive communication. Tips Resume the conversation by saying, 'Thank you...

read more

Engage in Active Relaxation

Activities: Managing Personal Emotions Reduces physical tension and calms your nervous system, improving response quality. Tips Use techniques like muscle relaxation or...

read more

Ensure a Clear Path

Activities: Creating a Safe Environment Gives both parties a sense of control and security. Tips Avoid blocking doors or exits to prevent feelings of...

read more

Focus on Mutual Goals

Activities: Collaborative Problem-Solving Creates a sense of teamwork rather than opposition. Tips Highlight shared interests: 'We both want to find a solution that...

read more

Focus on Rebuilding Rapport

Activities: Post De-Escalation Reflection and Follow-Up Restores the relationship after conflict and strengthens trust. Tips Spend time re-establishing trust through...

read more

Focus on Solutions

Activities: Redirecting Negative Behaviors Redirects their focus from the problem to finding a resolution. Tips Ask, 'What can we do to make this better for you right...

read more