Behavioral Guides

Offer Small Gestures of Empathy

Activities: Build Rapport Empathy fosters trust and encourages collaboration to resolve issues. Tips Use affirming head nods, give space if needed, and show patience in...

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Offer Water or a Snack

Activities: Time-Out and Cool-Down Techniques Physiological needs like hydration can have a calming effect. Tips Suggest, 'Would you like a glass of water while we take...

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Pause before Reacting

Activities: Managing Personal Emotions Creates space to think logically and prevents escalation. Tip Count to 5 silently before responding to avoid impulsive...

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Practice Mindful Observation

Activities: Managing Personal Emotions Mindfulness keeps you present and prevents overreaction to assumptions. Tips Focus on the other person's tone, body language, and...

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Provide a Calming Activity

Activities: Time-Out and Cool-Down Techniques Engages their hands and mind, helping to reduce emotional intensity. Tips Offer coloring, writing, or even squeezing a...

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