Activities: Collaborative Problem-Solving Builds motivation and reinforces positive collaboration. Tips Recognize even small steps: 'We've already made some headway;...
Acknowledge Progress
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Acknowledge their Emotions
Activities: Build Rapport Acknowledging emotions de-escalates tension by showing empathy. Tips Say, 'I can see you're upset. Let's work through this together.' to...
Acknowledge their Frustration
Activities: Dealing with Aggressive Behavior Validates their emotions and shows you're on their side. Tips Say, 'I can see you're upset: let's work through this...
Acknowledge your Triggers
Activities: Managing Personal Emotions Awareness of triggers helps you stay proactive rather than reactive. Tips Be aware of what behaviors upset you and have a plan to...
Allow Them to Sit or Move
Activities: Creating a Safe Environment Physical adjustments can lower adrenaline levels and promote calmness. Tips Encourage the person to sit down or pace, if it...
Arrange Flexible Seating
Flexible seating gives students a sense of control over their environment. Tip: Offer options like beanbags, cushions, or standing desks.
Ask Open-Ended Questions
Activities: Active Listening Strategies Encourages them to share more information and feel heard. Tips Use questions like, 'Can you tell me more about what's upsetting...
Avoid Aggressive Eye Contact
Activities: Using Non-Verbal Communication Soft eye contact shows respect and reduces intimidation. Tips Maintain soft eye contact and avoid staring or glaring.
Avoid Arguing or Blaming
Activities: Dealing with Aggressive Behavior Keeps the focus on de-escalating rather than escalating the conflict. Tips Refrain from using phrases that could provoke...
Avoid Dismissive Language
Activities: Active Listening Strategies Prevents invalidating their feelings, which could escalate tension. Tips Refrain from saying, 'It's not a big deal,' or 'You're...
Avoid Interrupting
Activities: Active Listening Strategies Encourages open communication and prevents escalation. Tips Let them finish speaking, even if you feel the need to correct or...
Avoid Judgmental Language
Activities: Build Rapport Non-judgmental language reduces defensiveness and keeps the focus on problem-solving. Tips Replace phrases like 'calm down' with 'let's take a...
